Service interruptions.
Reno Administrative Code § 5.90.1013
in effectSec. 5.90.1013. - Service interruptions.
(a) Service interruptions generally. All service interruptions resulting from Cable Operator equipment failure, which are in the control of the Cable Operator and excluding such equipment that is located within Subscriber's residences or commercial establishments, shall be corrected within 24 hours from the time that the Cable Operator is first made aware of such outage unless conditions exist beyond the control of the Cable Operator in which case the Cable Operator shall restore service within 24 hours after the conditions beyond its control have been corrected.
(b) System outages. In the event of service interruptions causing the loss of reception on all channels ("System Outages") affecting three or more Subscribers, the Cable Operator shall begin working to correct such failure within two hours after the third (3rd) Subscriber call is received.
(c) Scheduled interruptions. Scheduled interruptions shall be preceded by reasonable notice to the City and to affected Subscribers and shall occur during periods of minimum use of the system, preferably between midnight and 6:00 a.m. The Cable Operator shall render efficient service, make repairs and improvements promptly, and interrupt service only for good cause and for the shortest time possible.
(d) Log of service interruptions. Consistent with federal and state law, a log of all service interruptions within the City shall be maintained on a quarterly basis by the Cable Operator and provided to the City Clerk within 15 days following the end of every quarter, i.e., March, June, September and December.
(Ord. No. 5565, § 1, 4-21-04)
Source: City of Reno, Nevada, Administrative Code, City Charter and Annexation and Land Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/nv/reno/codes/administrative_code?nodeId=PT2READCO_TIT5PRLIPEFR_CH5.90FR_ARTIXMACATEOR_S5.90.1013SEINFetched: 11/1/2026