Service Delivery.

Austin City Code tit. 13, ch. 13-2, art. 1, div. 4

in effect

Austin City Code § 13-2-51 TAXI ZONES.

§ 13-2-51 - TAXI ZONES. (A) The department shall establish taxi zones in locations that the department determines are required for public convenience and necessity. (B) A taxicab service holder may file a written request with the department requesting that the department establish additional taxi zones. (C) A taxi zone shall be established and situated to allow a taxicab as prescribed by this chapter to enter, stop, stand, or depart approximately parallel to the curbline of the street, and not to allow angled or head-in stopping, standing, or parking. (D) Only a taxicab may stop, stand, or park in a taxi zone. A person shall not leave a taxicab parked unattended in the taxi zone. Source: 1992 Code Section 8-13-51; Ord. 031106-13; Ord. 031211-11; Ord. No. 20180628-054, Pt. 2, 7-9-18; Ord. No. 20220303-023, Pt. 7, 3-14-22.

Austin City Code § 13-2-52 LOADING AND UNLOADING.

§ 13-2-52 - LOADING AND UNLOADING. A driver may not load or unload passengers in the roadway of a street, but shall drive to the right-hand sidewalk as nearly as possible, except on one-way streets where passengers may be discharged at either the right-hand or left-hand sidewalk, or at the side of a roadway without a sidewalk. Source: 1992 Code Section 8-13-52; Ord. 031106-13; Ord. 031211-11.

Austin City Code § 13-2-53 ALTERNATIVE TRANSPORTATION.

§ 13-2-53 - ALTERNATIVE TRANSPORTATION. When a vehicle becomes inoperable, the driver shall immediately notify the holder's dispatcher that the vehicle has become inoperable. The holder shall then immediately provide alternative transportation to passengers occupying the vehicle. Source: 1992 Code Section 8-13-53; Ord. 031106-13; Ord. 031211-11.

Austin City Code § 13-2-54 DISPLAY AND INSPECTION OF DRIVER CREDENTIALS.

§ 13-2-54 - DISPLAY AND INSPECTION OF DRIVER CREDENTIALS. (A) A person may not drive a ground transportation vehicle unless the person possesses a valid chauffeur's permit. (B) While on duty, a driver of a ground transportation service vehicle shall allow enforcement personnel and customers to examine, on request, the driver's chauffeur's permit and driver's license. Source: 1992 Code Section 8-13-54; Ord. 031106-13; Ord. 031211-11; Ord. No. 20180628-054, Pt. 3, 7-9-18.

Austin City Code § 13-2-55 REST PERIODS FOR DRIVERS.

§ 13-2-55 - REST PERIODS FOR DRIVERS. A driver who operates a ground transportation service vehicle for 12 consecutive hours must take an eight-hour rest period before resuming operation of a ground transportation service vehicle. Source: 1992 Code Section 8-13-55; Ord. 031106-13; Ord. 031211-11.

Austin City Code § 13-2-56 RIDERS PROHIBITED.

§ 13-2-56 - RIDERS PROHIBITED. A driver may not allow a person other than a passenger, an employee, or a trainee of the ground transportation service for whom the driver works to occupy or ride in a ground transportation service vehicle while the vehicle is available for hire. Source: 1992 Code Section 8-13-56; Ord. 031106-13; Ord. 031211-11.

Austin City Code § 13-2-57 USE OF AIR CONDITIONING OR HEATING.

§ 13-2-57 - USE OF AIR CONDITIONING OR HEATING. The vehicle's air conditioning or heating equipment shall be operated when the vehicle is in service unless a passenger requests that the equipment not be operated. Source: 1992 Code Section 8-13-57; Ord. 031106-13; Ord. 031211-11.

Austin City Code § 13-2-58 RECEIPT FOR SERVICE.

§ 13-2-58 - RECEIPT FOR SERVICE. On request, a driver shall provide the person paying a fare with a receipt that contains the name, address, and telephone number of the service, the date of the trip, the total fare charged, and the name of the driver. Source: 1992 Code Section 8-13-58; Ord. 031106-13; Ord. 031211-11.

Austin City Code § 13-2-59 RESERVED.

Austin City Code § 13-2-60 DISPOSITION OF ABANDONED PROPERTY.

§ 13-2-60 - DISPOSITION OF ABANDONED PROPERTY. If practicable, a driver shall promptly attempt to return to a passenger property that is left by the passenger in a ground transportation service vehicle. If unable to locate the passenger, the driver shall deliver the property to the holder not later than 24 hours after discovery of the property. Source: 1992 Code Section 8-13-60; Ord. 031106-13; Ord. 031211-11.

Source: City of Austin, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tx/austin/codes/code_of_ordinances?nodeId=TIT13TRSE_CH13-2GRTRPASE_ART1GEPR_DIV4SEDEFetched: 10/27/2026