Grievance coordinators.
Houston Code of Ordinances § 14-55.1
in effectSec. 14-55.1. - Grievance coordinators.
(a) Each department director or designee shall appoint from among the employees in that department one or more grievance coordinators who shall perform without additional compensation the ministerial, administrative and clerical duties required to coordinate this grievance procedure within the department. The title "grievance coordinator" is a functional designation of each person selected by the department to be the focal point for the initiation, facilitation and completion of the mechanics and logistics of the grievance process and confers no official status, position, authority, or power upon the person so appointed. The department director or designee may assign additional duties to grievance coordinator(s) relating to any employee concerns review programs adopted by the department.
(b) The grievance coordinator shall:
(1) Be responsible for implementing the requirements of this procedure and ensuring timely and correct compliance with these rules within the department.
(2) Provide all civil service protected employees with appropriate forms for filing grievances, upon request, along with written instructions or guidelines, but shall not assist or fill out the forms for the grievant.
(3) Before accepting the grievance, receive and review the grievance form to ensure that it is:
a. Grievable as set forth hereinabove;
b. Complete in sufficient detail to inform the department of the factual basis;
c. Timely filed; and
d. Executed by a civil service protected employee.
(4) Refer any questionable grievances in compliance with these rules.
(5) Arrange and coordinate all meetings and proceedings required herein, notify all participants of scheduled meetings/proceedings, and may only facilitate scheduling of, but not conduct, meetings.
(6) Coordinate the exchange between the parties of documents, forms, and other materials associated with each grievance.
(7) Provide responses or information regarding policies and procedures when requested.
(8) Receive the results of the step proceedings from the departmental representatives and forward them to the appropriate participants.
(9) Keep a permanent record of all grievances filed and maintain all grievance matters and related documents in segregated, confidential files. Subject to federal, state and local law, all information contained in such files may be disclosed on a need to know basis only. Any employee who otherwise discloses such confidential information without the grievant's authorization may be subject to disciplinary action.
(c) Grievance coordinators shall not:
(1) Encourage or discourage grievances, nor represent or advocate for or against the grievant or the department at any time, at meetings or otherwise.
(2) Participate in the decision making.
(d) Original grievance forms and related documents filed with the grievance coordinator at each step of these proceedings shall be forwarded to the director.
(Ord. No. 2015-1300, § 2(Exh. A), 12-16-2015)
Source: City of Houston, Code of Ordinances and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tx/houston/codes/code_of_ordinances?nodeId=COOR_CH14CISE_ARTIIRU_DIV3RU3.OFMEETCO_S14-55.1GRCOFetched: 10/26/2026