STANDARDS OF SERVICE

Jacksonville Ordinance Code tit. X, ch. 382, pt. 4

in effect

Jacksonville Ordinance Code § 382.401 Residential solid waste collection service.

Sec. 382.401. - Residential solid waste collection service. The contractor shall provide residential solid waste collection service to all residential premises in the City within the contractor's area of operation or service area and which are accessible to standard waste collection vehicles and the City shall provide such services within the First Urban Services District and those defined areas outside the First Urban Service District which are not part of any contractor's area of service (as such service areas are set forth in Code Section 382.301 in accordance with the standards of services in this Part, except as provided in Chapter 380. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1; Ord. 89-1168-679, § 13; Ord. 95-246-105, § 10)

Jacksonville Ordinance Code § 382.402 Commercial and multifamily residential service.

Sec. 382.402. - Commercial and multifamily residential service. (a) Upon request, the contractor shall provide residential waste collection service to multifamily residential customers not exceeding ten dwelling units, including apartment buildings, the majority of the units of which have separate kitchen facilities, including a sink, stove and refrigerator, and multibusiness building customers not exceeding ten business units, and mobile home parks, and to commercial establishments, generating not more than five garbage receptacles per equivalent residential unit for each weekly pickup of garbage and yard waste, respectively, under the following procedures: (1) The applicant for service shall apply to the Department for collection service. The Director of Solid Waste and Resource Management shall determine whether the applicant meets the criteria for service to commercial and multifamily residential customers set forth. (2) Upon determination by the Director of Solid Waste and Resource Management that the applicant is entitled to residential waste collection service, the applicant for service shall pay to the Tax Collector the annual waste collection service charge as provided in Section 382.501(c). (3) The Tax Collector shall issue to the applicant a receipt therefor and send two copies of the receipt to the Director of Solid Waste and Resource Management, who shall thereupon direct the contractor to provide collection service. (b) Upon request, any other multifamily residence or commercial establishment unable to attract competitive commercial service due to geographical isolation from a commercial waste collection service route shall receive collection service from the contractor. Fees and conditions for the service shall be subject to negotiation between the contractor and the customer, with collection of fees the responsibility of the contractor. The contractor shall be entitled to discontinue collection service for nonpayment of fees. The Council retains jurisdiction to review and determine reasonable fees to be charged and conditions for collection when the contractor and the customer fail successfully to negotiate the fees and conditions. A hearing may be held on the reasonableness of the fees at the discretion of the Council. (c) Any solid waste from multifamily residences and/or commercial establishments which commercial solid waste exceeds the volume limits and which multifamily residence exceeds the size limits specified in subsection (a) of this Section shall not be included or commingled with residential waste except in certain circumstances as permitted by the Director of Solid Waste and Resource Management. Circumstances permitting such commingling include but shall not be limited to the existence of inadequate or limited space for the placement of large volume containers. (d) Notwithstanding any provision of this Part to the contrary, service within the First Urban Services District shall be provided as prescribed in Section 380.202. (e) Upon request, the contractor shall provide yard trash collection service to multifamily residential customers and/or commercial establishments generating not more than five cubic yards weekly for a weekly pickup under the following procedures: (1) The applicant for service shall apply to the Department for yard trash collection service. The Director of Solid Waste and Resource Management shall determine whether the applicant meets the criteria for service to commercial and multifamily residential customers set forth. (2) Upon determination by the Director of Solid Waste and Resource Management that the applicant is entitled to yard trash collection service, the applicant for service shall pay to the Tax Collector the annual waste collection service charge as provided in Section 382.501(d). (3) The Tax Collector shall issue to the applicant a receipt therefore and send two copies of the receipt to the Director of Solid Waste and Resource Management, who shall thereupon direct to the contractor to provide collection service. (Ord. 76-728-373, § 7; Ord. 77-1180-601, § 3; Ord. 83-591-400, § 1; Ord. 90-286-97, § 4; Ord. 89-1168-679, § 14; Ord. 91-989-385, § 3; Ord. 92-130-99, § 2; Ord. 93-102-36, § 1)

Jacksonville Ordinance Code § 382.403 Refuse on streets.

Sec. 382.403. - Refuse on streets. In addition to regularly scheduled service, the contractor shall pick up any quantities of waste of the character of residential waste dumped or scattered on public rights-of-way within the area served, upon request by the Director of Solid Waste and Resource Management. This requirement shall only apply if the City provides a general area-wide initial cleanup on the contractor's service area before the request by the Director of Solid Waste and Resource Management. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1)

Jacksonville Ordinance Code § 382.404 Special services.

Sec. 382.404. - Special services. Services such as backdoor collection, belowground collection, removal of refuse other than residential waste or additional pickups shall be subject to negotiation between the contractor and the owner or occupant of the residential premises. The Council retains jurisdiction to review and determine reasonable fees to be charged by the contractor for special services when the parties fail successfully to negotiate the fees. A hearing may be held by the Council on the reasonableness of any fees charged. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1)

Jacksonville Ordinance Code § 382.405 Frequency of waste collection.

Sec. 382.405. - Frequency of waste collection. (a) The contractor shall collect from the curbside adjacent to each residential premises in his service area: (1) Garbage and rubbish at least once a week. (2) Trash, other than yard trash, at least once a week. (3) Yard trash at least once a week. (b) Collections shall not be reduced by holidays, but collections normally scheduled to be made on a holiday may be rescheduled upon approval by the Director of Solid Waste and Resource Management and notification to the affected residential premises by publication of notice in a newspaper of daily circulation in the City as required by the Director of Solid Waste and Resource Management. The contractor shall not observe any holiday different from those observed by the Department. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1; Ord. 91-1067-476, § 2)

Jacksonville Ordinance Code § 382.406 Waste receptacles.

Sec. 382.406. - Waste receptacles. (a) Garbage and rubbish shall be placed for collection separately from trash and shall be placed in waste receptacles not exceeding 40 pounds in total weight and which meet one of the following additional standards: (1) A container of no more than 30-gallon nor less than twelve-quart capacity which is: (i) Free from jagged and sharp edges, (ii) Free from inside structures, such as inside bands or reinforcing angles, which would prevent free discharge of the contents, (iii) Watertight and impervious material, and (iv) Provided with a tightfitting cover to protect the contents from flies, insects, rats and other animals. (2) A wet-strength Kraft paper bag of not more than four-cubic foot capacity having the characteristics, markings and method of securing as are prescribed by regulation of the Department. (3) A plastic bag having an inside circumference of at least 40 inches and not more than 60 and one-half inches and an inside length of at least 22 inches and not more than 37 1/2; inches, and having characteristics, markings and method of securing as are prescribed by regulation of the Department. (b) Trash capable of being containerized shall be placed for collection in either a garbage receptacle meeting the standards for garbage and trash collection or a disposable container. Tree trunks, stumps, limbs, trimmings or waste building materials shall not exceed five feet in length. The contractor shall not be required to collect tree trunks, stumps, limbs and trimmings generated by tree surgeons and/or any commercial entity engaged in tree trimming/removal. Any and all such tree trunks, stumps, limbs and trimming generated by tree surgeons and/or any commercial entity engaged in tree trimming/removal shall be collected, removed and properly disposed of in accordance with Chapter 380. Upon application by an owner or applicant of residential premises and upon finding extenuating circumstances, the Director of Solid Waste and Resource Management may order the contractor to collect any tree trunks, stumps, limbs and trimmings to the extent those items do not exceed five feet in length or five cubic yards per week and to the extent the Director of Solid Waste and Resource Management's order shall not violate the contractor's contract with the City. The contractor shall not be required to collect trash which does not comply with the requirements in this subsection or which exceeds five cubic yards per week. (c) All property owners, residents, occupants and tenants receiving residential waste collection service pursuant to this Chapter shall place waste receptacles, disposable containers and other items at the curbside, unless the contractor has agreed to provide a special service collection at another location. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1; Ord. 89-1168-679, § 17; Ord. 2012-545-E, § 1)

Jacksonville Ordinance Code § 382.407 Removal of improper receptacles.

Sec. 382.407. - Removal of improper receptacles. A container used for the collection or storage of residential waste which fails to meet the standards prescribed by this Chapter shall be clearly marked by the contractor, specifying the manner in which the container fails to meet these requirements. A container which fails to meet these requirements and is so marked shall be removed from service by the person furnishing it. Upon failure of the person furnishing the container to remove it from service after written notice by the contractor, the contractor shall remove the container from service and destroy it. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1)

Jacksonville Ordinance Code § 382.408 Hours of collection.

Sec. 382.408. - Hours of collection. The contractor shall provide residential waste collection services between the hours of 6:00 a.m. and 6:00 p.m., except to meet holiday or emergency demands as directed by the Department. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1)

Jacksonville Ordinance Code § 382.409 Office hours of contractor.

Sec. 382.409. - Office hours of contractor. The contractor shall maintain an office in the City and shall keep the office open and the office telephones answered between the hours of 8:00 a.m. and 5:00 p.m. on weekdays, except to meet holiday or emergency demands as directed by the Solid Waste Division Chief. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1; Ord. 2017-659-E, § 2)

Jacksonville Ordinance Code § 382.410 Route reruns and special pickups.

Sec. 382.410. - Route reruns and special pickups. The Director of Solid Waste and Resource Management may direct a contractor to rerun all or any part of any route or to schedule special pickups when the Director of Solid Waste and Resource Management determines that adequate service has not been provided. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1)

Jacksonville Ordinance Code § 382.411 Information available to property owners, residents, occupants or tenants.

Sec. 382.411. - Information available to property owners, residents, occupants or tenants. The contractor shall make available to a property owner, resident, occupant or tenant at its principal place of business in the City, upon the request of the property owner, resident, occupant or tenant, pertinent information regarding the service rendered. The contractor shall have on file for inspection, upon request of the general public, at each of its principal places of business, the following: (a) A copy of the form of contract relating to the service area of the contractor. (b) A copy of the applicable City ordinances and resolutions and Department rules. (c) A map showing the area serviced by the contractor. (d) A legible notice placed in a conspicuous place in the office to the effect that a copy of the foregoing is kept there for inspection by the general public. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1; Ord. 2012-545-E, § 1)

Jacksonville Ordinance Code § 382.412 Collection equipment.

Sec. 382.412. - Collection equipment. (a) Equipment used by a contractor shall be maintained in the condition as to prevent a sanitary nuisance or safety hazard. Vehicles shall be washed thoroughly with suitable disinfectant and deodorant daily, and all vehicles shall be washed on the outside weekly. (b) Equipment used in the collection of waste by a contractor shall be clearly identified with the name of the contractor, telephone number and vehicle number. (c) Waste collection vehicles used by a contractor shall not be allowed to stand unattended on a public or private street. (d) The contractor's equipment shall be operated so as to minimize interference with vehicular or pedestrian traffic. (e) Collection shall be made and the equipment operated and maintained by a contractor in a manner as to prevent the dropping or scattering of residential waste (solid or liquid) anywhere except in a lawful landfill disposal site. All waste spilled or scattered from vehicles shall be immediately picked up by the collector. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1)

Jacksonville Ordinance Code § 382.413 Conduct of personnel.

Sec. 382.413. - Conduct of personnel. Contractor personnel in both field and office shall refrain from belligerent behavior and profanity. Correction of behavior and language shall be the responsibility of the contractor. Personnel shall make collections with as little noise and as little disturbance to residents as possible. Waste receptacles shall be carefully handled by the personnel and shall be thoroughly emptied and left at the premises where they are found, standing and with covers placed adjacent to the can at the curbside. This work shall be done in a sanitary manner and waste spilled by the collector shall be immediately picked up by the collector. Personnel shall not be required to expose themselves to the danger of being bitten by vicious dogs in order to accomplish collection. In any case where the owner or tenants have vicious animals at large, the contractor shall immediately notify the Department and the Animal Care and Control Officer in writing of the condition and of his inability to make collection because of the condition. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1; Ord. 88-273-169, § 22)

Jacksonville Ordinance Code § 382.414 Service by City.

Sec. 382.414. - Service by City. Within that portion of the territory in which this Part applies lying outside the contractor's areas of operation or service areas described in Part 3, the City, through the Department, shall provide waste collection service in the same manner and to the same extent as a contractor is required to so provide within his service area pursuant to the provisions of this Part 4. For the purposes of this Section, references in this Part 4 to a contractor shall be deemed to be references to the Department. (Ord. 76-728-373, § 7; Ord. 83-591-400, § 1)

Jacksonville Ordinance Code § 382.415 Responsibilities and obligations of Property Owners, Resident's, Occupants and Tenants.

Sec. 382.415. - Responsibilities and obligations of Property Owners, Resident's, Occupants and Tenants. (a) Property owners, residents, occupants and tenants shall all bear equal responsibility under this Part for all responsibilities and obligations set forth in this Part. Property owners wishing to protect themselves from the actions or failures of action of residents, occupants and tenants shall do so in their separate indemnification and/or rental agreements with such residents, occupants and tenants. (b) It is the responsibility of all property owners, residents, occupants and tenants to separate yard trash, trash, and garbage (including rubbish). Trash, garbage (including rubbish) and recyclables shall be placed separately at curbside no sooner than 5:00 p.m. of the day before scheduled collection and any garbage/recyclables receptacles shall be removed by 6:00 a.m. of the day following collections. Placement of garbage or recyclable material at curbside after 6:00 a.m. on the date of collection does not have to be picked up by the City or contractor if the collection vehicles has passed the pertinent curbside after 6:00 a.m., thereby making the property owner, resident, occupant or tenant responsible for removing such garbage or recyclable material from the curbside until the next scheduled pickup date. It shall be unlawful and a violation of this Chapter for any property owner, resident, occupant or tenant to place at the curb for collection any container(s) unless those containers contain only trash, only yard trash or only garbage (including rubbish). It is unlawful and a violation for any property owner, resident, occupant or tenant to place at curbside for collection commingled trash, yard trash or garbage (including rubbish). (c) Failure to comply with the provisions of this Section 382.415 shall be unlawful and enforceable solely as a civil infraction as provided in Chapter 609 (Code Enforcement Citations), Ordinance Code. (Ord. 91-1067-476, § 3; Ord. 94-711-743, § 2; Ord. 2012-545-E, § 1)

Jacksonville Ordinance Code § 382.416 Automated Service.

Sec. 382.416. - Automated Service. "Automated Service" means those service areas in which the City or Contractor uses automated equipment attached to collection vehicles to collect garbage and rubbish and recycling materials and furnishes a garbage and rubbish Cart and a recycling materials Cart to the resident. Notwithstanding any other provision of Chapter 382, when Automated Service is available in a service area, residents shall have curbside setout requirements as follows: All garbage and rubbish and recyclables set out for collection by a resident must be placed inside the automated collection Cart (garbage and rubbish only for the garbage Cart, recyclables only for the recycling Cart), and the Cart shall be set out for collection before 6:00 a.m. on the day of collection and the Cart must be placed within five feet of the street with the Cart arrows facing the street. The Cart must have clearance above and on all sides in order to allow for automated pickup of the Cart. City or Contractor shall not be required to collect any garbage, rubbish or recyclables unless: (1) The appropriate material is placed in the Cart with the lid tightly closed; (2) The Cart is in working condition; (3) The Cart is properly placed out for collection; (4) The Cart is at or below its maximum weight, pursuant to the load capacity as embossed on or affixed to the Cart; and (5) All other requirements are complied with. No garbage, rubbish or recyclables of any kind shall be collected unless placed inside the Carts with the lids closed (i.e., no such materials shall be collected from the ground or from any other type of container). Recycling Carts containing items other than recyclable materials will not be collected. Garbage Carts containing items other than garbage and rubbish will not be collected. At the time of Cart delivery by City or Contractor, a brochure will be provided explaining how the Cart should be placed at curbside to provide access to the collection vehicle. The resident must place the Cart such that the collection vehicle and its automated arm, which must connect with and lift the Cart, has unobstructed lateral and overhead clearance, and access to the correct side of the Cart, which should be facing the street. Only properly placed unobstructed Carts will be collected. Residents with questions may contact the Solid Waste Division or the Contractor. If the resident and Contractor cannot agree upon an appropriate location to set out a Cart, the Director shall resolve the dispute and designate the location where collection shall occur. Once Automated Service becomes available, recyclable materials shall be collected every two weeks. When Automated Service is available Cart means a 64- to 67-gallon or 94- to 97-gallon container (or such smaller capacity as the Director may approve) on wheels with attached lids provided by: (i) The Contractor in service areas serviced by the Contractor; and (ii) The City in service areas serviced by the City. One Cart shall be provided for residential garbage and rubbish and one Cart shall be provided for recyclable materials. When a Cart has been damaged by the resident and must be replaced, the resident shall be required to purchase a replacement Cart. Effective April 1, 2013, the color of all Carts purchased by a contractor, or by the City, for Automated Service sale or distribution to residents, shall be limited to forest green, dark gray, or brown, as approved by the Chief of Solid Waste. The approved color carts shall be consistent for the entire service area. (Ord. 2011-349-E, § 3; Ord. 2013-117-E, § 1)

Source: City of Jacksonville, Ordinance Code and Charter and Related Laws (Municode Library, library.municode.com)URL: https://library.municode.com/fl/jacksonville/codes/code_of_ordinances?nodeId=TITXENAF_CH382WACODISECOCI_PT4STSEFetched: 10/27/2026