Billing, payments, and penalties.
San Antonio City Code § 34-1115
in effectSec. 34-1115. - Billing, payments, and penalties.
(a) Billing statements for the drainage utility charges shall be rendered by the city for all benefitted properties within the drainage service area. Bills shall be payable when rendered and shall be considered received by the customer, whether actually received or not, when deposited in the United States mail, postage prepaid, addressed to the customer. Bills shall be rendered monthly for the previous month's service.
(b) The director shall establish the "impervious area" for each benefitted property in the drainage utility's service area based on the methodology and database of benefitted properties produced by the drainage utility fee comprehensive study and make appropriate updates to maintain the integrity of the database.
(c) The director shall determine the appropriate storm water drainage charges for each benefitted property based on the impervious area assessment.
(d) The director shall assume that each drainage utility account in the service area serves one or more users of a benefitted property, and shall assess the monthly drainage utility charge to the person responsible for payment of the drainage utility account. The director shall calculate the drainage utility charges for all users. If there is more than one user of a non-residential property, then the drainage utility charges shall be assessed to the owner of the non-residential property, unless instructed by the owner of the non-residential property, in writing, to bill users on a prorated basis.
(e) Bills are due and payable on the date specified thereon and if full payment is not made by the date specified, the bill shall become delinquent.
(f) The director shall continue the relation with SAWS as billing agent, and/or engage other service providers as appropriate, to ensure all benefitted properties within the drainage utility service area are billed for storm water drainage charges. Drainage utility charges shall be billed by SAWS, or other designated billing agents, following their standard billing processes, and may be subjected to penalties, interest, and other terms.
(g) Any charge due hereunder which is not paid when due will subject the user to discontinuance of all utility services provided by the city and may be recovered in an action at law or in equity by the city including fixture of a lien against the property, as allowed by law.
(h) The city shall have access, at all reasonable times, to any benefited property served by the drainage utility for necessary inspection, repair of infrastructure or enforcement of this article.
(i) The storm water drainage charges for school district benefitted properties within the drainage utility's service area shall remain at current rates for the period starting at 12:01 a.m. on January 1, 2016 and ending at 11:59 p.m. on December 31, 2020. This is consistent with Resolution No. 2015-04-02-0021R, passed by the city council on April 2, 2015.
(j) The director shall decide billing complaints that are not satisfactorily addressed under SAWS billing dispute procedures found in chapter 34, article I, divisions 3 to 7.
(Ord. No. 2015-09-10-0761, § 7(Exh. D), 9-10-15)
Source: City of San Antonio, City Code, City Charter and Unified Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/tx/san_antonio/codes/code_of_ordinances?nodeId=PTIICO_CH34WASE_ARTVIIDRUT_DIV2ADDRUT_S34-1115BIPAPEFetched: 10/27/2026