LEVEL OF SERVICE STANDARDS FOR CITY SERVICES

Orlando City Code ch. 59, pt. 2

in effect

Orlando City Code § 59.200 Introduction.

Sec. 59.200. - Introduction. Level of Service (LOS) Standards are an indicator of the degree of service provided by a public facility based on its operational characteristics. LOS shall indicate the capacity per unit of demand for each public facility. The LOS standards shall be used to determine if public facility and services are adequate to support the impact of new development. The City of Orlando Growth Management Plan establishes LOS Standards for roads, wastewater, parks, stormwater, solid waste, potable water, and public transportation. Concurrency applies to wastewater, parks, stormwater, solid waste, and potable water. (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2013-24, § 1, 5-6-2013, Doc. #1305061204; Ord. No. 2017-4, § 1(Exh. A), 2-27-2017, Doc. #1702271206)

Orlando City Code § 59.201 Public Transportation Level of Service.

Sec. 59.201. - Public Transportation Level of Service. Public Transportation level of service standards shall be used to determine whether levels of service for Public Transportation are adequate to support the City's mobility goals in the Growth Management Plan. This level of service standard does not apply to individual development approvals. Public Transportation Level of Service Standards. Public Transportation level of service shall require that more than 50% of the transit service corridors designated in the City's Growth Management Plan shall strive to maintain or improve a 30-minute weighted average headways. (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2013-24, § 1, 5-6-2013, Doc. #1305061204; Ord. No. 2017-4, § 1(Exh. A), 2-27-2017, Doc. #1702271206)

Orlando City Code § 59.202 Potable Water Level of Service.

Sec. 59.202. - Potable Water Level of Service. Potable Water level of service standards shall be used to determine whether levels of service for Potable Water are adequate to support the impacts of new development, pursuant to Part 3 of this Chapter. Potable Water Level of Service Standards. Potable Water level of service of standards shall be as follows: Land Use | Gallons Per Day Single family | 250 g/du/d Multi-family | 190 g/du/d Office | 0.08 g/sqft/d Lodging | 119 g/room/d Hospital | 0.08 g/sqft/d Industrial | 0.12 g/sqft/d Civic/Government | 0.08 g/sqft/d Retail/Commercial | 0.09 g/sqft/d Gallons per dwelling unit per day (g/du/d), gallons per square feet per day (g/sqft/d), gallons per room per day (g/rm/d). Minimum Pressure | Demand Condition 50 psi | Average Day 40 psi | Peak Day 25 psi | Peak Day + Fire Flow (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2017-4, § 1(Exh. A), 2-27-2017, Doc. #1702271206; Ord. No. 2024-39, § 1, 9-23-2024, Doc. #2409231305)

Orlando City Code § 59.203 Solid Waste Level of Service.

Sec. 59.203. - Solid Waste Level of Service. Solid Waste level of service standards shall be used to determine whether levels of service for Solid Waste are adequate to support the impacts of new development, pursuant to Part 3 of this Chapter. Solid Waste Level of Service Standards. Solid Waste level of service standards shall be as follows: Land Use | Pounds Per Day | Unit | Minimum Pickup Residential | 8.29 | Dwelling Unit | Twice a Week Nonresidential | 3.96 | 1,000 Sq. Ft. | As needed, 6 days a week ;hn0; (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2017-4, § 1(Exh. A), 2-27-2017, Doc. #1702271206)

Orlando City Code § 59.204 Wastewater Level of Service.

Sec. 59.204. - Wastewater Level of Service. Wastewater level of service standards shall be used to determine whether levels of service for Wastewater are adequate to support the impacts of new development, pursuant to Part 3 of this Chapter. Wastewater Level of Service Standards. Wastewater level of service standards shall be as follows: Land Use | Gallons Per Day | Unit Single family | 250 | Dwelling unit Multi family | 190 | Dwelling unit Office | 0.08 | Square feet Commercial | 0.09 | Square feet Industrial | 0.12 | Square feet Lodging | 119 | Room Hospital | 0.08 | Square feet Government | 0.08 | Square feet ;hn0; (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2017-4, § 1(Exh. A), 2-27-2017, Doc. #1702271206)

Orlando City Code § 59.205 Parks and Recreation Level of Service.

Sec. 59.205. - Parks and Recreation Level of Service. Parks and Recreation level of service standards shall be used to determine whether levels of service for Parks and Recreation are adequate to support the impacts of new residential development pursuant to Part 3 of this Chapter. Parks and Recreation Level of Service Standard. Parks and Recreation level of service standards shall be as follows: Combined City Wide Community/Neighborhood Park Acres per 1,000 Population. This level of service standard shall be implemented through application of the following performance standards: 0.0084 acres citywide per detached single family residence, including mobile homes. 0.0067 acres citywide per multi-family residence, including townhomes, duplexes and accessory apartments. (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2017-4, § 1(Exh. A), 2-27-2017, Doc. #1702271206; Ord. No. 2024-39, § 1, 9-23-2024, Doc. #2409231305)

Orlando City Code § 59.206 Stormwater Level of Service.

Sec. 59.206. - Stormwater Level of Service. Stormwater level of service shall be used to determine whether levels of service for Stormwater are adequate to support the impacts of new development, pursuant to Part 3 of this Chapter. Stormwater Level of Service Standards. Stormwater level of service standards for new development shall be consistent with the Engineering Standards Manual as follows: Facility | LOS City Primary | Design Storm: 25 year/24 hour. Max. Flood Stage: 100 yr/3 day below flood elevation. Max. Hydraulic grade line (HGL): at gutter elevation for 25 year/6 hour storm. City Secondary | Design Storm: 10 year/6 hour. Max. HGL: 1 foot below gutter elevation. Check Storm: 25 year/6 hour. Max. HGL: at gutter elevation. City Tertiary | Design Storm: 10 year/6 hour. Max. HGL: at 1 foot below gutter elevation. Check Storm: 25 year/6 hour. Max. HGL: at gutter elevation. Arterial Road | Roadway Section and Inlet Design: 10 year/6 hour storm. Minimum 2 feet between seasonal high water table and bottom of base course. Collector Road | Roadway Section and Inlet Design: 5 year/6 hour storm. Minimum 1 foot between seasonal high water table and bottom of base course. Minor Road | Roadway Section and Inlet Design: 3 year/6 hour storm. Minimum 1 inch between seasonal high water table and bottom of base course. Travel Lane Spread | 12 feet for all roads; roads with parking lane, width measured from face of curb to centerline of the outermost travel lane; clearance between design water surface and top of curb: 1 inch. Maximum Run Distance | 400 Feet to first Inlet. Retention Ponds | Per Water Management District Criteria. Detention Ponds | Per Water Management District Criteria. Detention Ponds (landlocked basins) | Per Water Management District Criteria. Floodprone Areas | Development allowed in 100 year floodplain with compensatory storage loss for floodplain and no development in the floodway. ;hn0; (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2017-4, § 1(Exh. A), 2-27-2017, Doc. #1702271206)

Orlando City Code § 59.207 Roadway Level of Service; Exceptions and Mitigation.

Sec. 59.207. - Roadway Level of Service; Exceptions and Mitigation. (a) The City of Orlando qualifies as a Transportation Concurrency Exception Area (TCEA), pursuant to Section 163.3180, F.S., as amended. The boundaries of the TCEA shall be the corporate limits of the City of Orlando, Florida, at any given time. (b) Developments located within the TCEA shall be deemed to meet state requirements to achieve and maintain level-of-service standards for transportation. Roadways Level of Service. Assessment of the level of service for City streets and roads, where required within city boundaries, shall be based on accepted transportation engineering procedures. Where an assessment of the actual level of service is required the default Level of Service (LOS) Standard for roadways should be as follows: 1) LOS Standard "E", or 2) if the roadway is operating at LOS "F" at the time of such assessment, it should not be significantly degraded as a result of a proposed new development project, unless an appropriate mitigation plan, proportionate to the impacts of the proposed new development, is approved consistent with the City's adopted mobility strategies from its comprehensive plan. (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2013-24, § 1, 5-6-2013, Doc. #1305061204; Ord. No. 2022-23, § 3, 4-25-2022, Doc. #2204251203)

Orlando City Code § 59.208 Effect of LOS Standards.

Sec. 59.208. - Effect of LOS Standards. The Concurrency Management Official shall use the applicable LOS standards set forth in this part in making concurrency evaluations and as part of the review of any application for a Concurrency Encumbrance Letter or Concurrency Verification Letter pursuant to this Chapter. (Ord. of 9-16-1991, Doc. #25096; Ord. of 11-16-1992, Doc. #26149; Ord. No. 2013-24, § 1, 5-6-2013, Doc. #1305061204)

Orlando City Code § 59.209 Transportation Concurrency Exception Area (TCEA) and Mobility Strategies.

Sec. 59.209. - Transportation Concurrency Exception Area (TCEA) and Mobility Strategies. (a) Purpose and Intent. The intent of the Transportation Concurrency Exception Area (TCEA) is to discourage the proliferation of urban sprawl while encouraging and providing: a compact urban form, the redevelopment and renewal of blighted areas, infill development, and alternative transportation modes. (b) Relationship to the Growth Management Plan. The transportation mitigation strategies contained in this Section implement the goals, objectives and policies of the Transportation Element of the Growth Management Plan (GMP) by improving access to transportation choices through the enhancement of public transit, bicycle and pedestrian systems, intermodal facilities, demand management programs and traffic management techniques. (c) Boundaries and Effect. The City of Orlando's municipal jurisdiction is a TCEA, consistent with Section 163.3180, F.S., as amended. All development located within the City shall be exempt from transportation concurrency requirements, so long as transportation impacts are mitigated following the procedures provided herein. (d) Traffic Impacts. References to Average Daily Trips shall be calculated consistent with the most recent Institute of Transportation Engineering (ITE) Trip Generation Manual procedures. (e) Mobility Areas. The City is subdivided into Transportation Benefit Areas for mobility purposes, in accordance with Chapter 56, Part I - Transportation Impact Fee of the Orlando, Florida Code of Ordinances. (f) Transportation Mitigation Strategies. Developments located within the Transportation Benefit Areas may comply with the following requirements as transportation mitigation strategies, which strategies must be completed prior to the issuance of any Certificate of Occupancy/Completion, in accordance with City Code. (1) Provide a proportionate fair-share contribution, if applicable, in accordance with Part 10 of this Chapter, for new transportation facilities which provide alternate routes or modes of transportation to mitigate traffic congestion because of the development. (2) Provide for the construction of an innovative transportation-related modification, where acceptable to and approved by the City. (g) Safety and Operational Improvements. Transportation improvements that are required to serve the development due to traffic safety and/or operating conditions shall be provided by the developer at the developer's expense and shall not count towards meeting any Transportation Mitigation Strategies. (h) Neighborhood Traffic Impact Analysis. When a proposed development located within the City is projected to generate more than 1,000 average daily trips or when any proposed development will increase traffic by more than ten percent (10%) on any adjacent collector or local street, the applicant shall analyze the potential impacts of that development on transportation facilities by preparing, in consultation with the City's Transportation Planning Division staff, a neighborhood traffic impact analysis. The Transportation Official or designee may waive this requirement, if there are no mitigation measures appropriate or applicable to the impacted facilities. The City may require that the developer conduct special transportation studies, and/or signal warrants, if necessary, to determine the need for transportation modifications for improved traffic operation and/or safety on road segments impacted by the development. (i) Cost of Transportation Mitigation Strategies. The cost of implementing Transportation Mitigation Strategies will be on a dollar-for-dollar basis for transportation impact fees, in accordance with Part 10 of this Chapter. (j) Transportation Impact Fee Credit. The applicant may receive a transportation impact fee credit for any Transportation Mitigation Strategies, if applicable, in accordance with Part 10 of this Chapter. (Ord. No. 2013-24, § 1, 5-6-2013, Doc. #1305061204; Ord. No. 2022-23, § 3, 4-25-2022, Doc. #2204251203)

Source: City of Orlando, Florida, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/fl/orlando/codes/code_of_ordinances?nodeId=TITIICICO_CH59COMA_PT2LESESTSEFetched: 11/1/2026