Mandatory centralized emergency transport call processing.
Biloxi Code of Ordinances § 12-13-6
in effectSec. 12-13-6. - Mandatory centralized emergency transport call processing.
(a) All 911 telephone requests for ambulance services, both emergency and routine, originating within the city shall terminate at the EMS dispatch center, where a system status controller shall establish the call's classification, determine the patient's location, and if appropriate, deliver pre-arrival instructions. The system status controller shall also determine the need for first responder services in accordance with established guidelines, alert the first responder if appropriate, and dispatch the appropriate ambulance.
(b) It shall be unlawful for anyone other than an ambulance service provider who holds a valid ambulance service license to publish or advertise any telephone number for the purposes of soliciting request for emergency transport and routine/nonemergency calls in the city.
(c) EMS dispatch center shall at all times have full authority to direct the positioning, movements, and run responses of all ambulances, ambulance service providers, EMS public safety providers, and other EMS personnel in the city.
(d) The EMS lead agency shall be authorized to develop and implement patient transportation and destination policies and guidelines, unless instructed otherwise by on-line medical direction, ambulances transporting patients with emergency medical conditions shall be directed to emergency facilities, ambulances transporting patients not having emergency medical conditions may deliver said patients to ambulatory care facilities, if so requested.
(e) All call requests processed by the EMS dispatch center shall be recorded to facilitate subsequent auditing of the system status controller's actions and decisions by the emergency services coordinator, and all such recordings shall be safely stored and shall not be erased for a period of six months.
(f) The EMS dispatch center may be located inside or outside the city as determined by the EMS lead agency.
(Ord. No. 2527, § 1, 9-19-23)
Source: City of Biloxi, Mississippi, Code of Ordinances and Land Development Ordinance (Municode Library, library.municode.com)URL: https://library.municode.com/ms/biloxi/codes/code_of_ordinances?nodeId=COOR_CH12LIBURE_ARTXIIIAMSE_S12-13-6MACEEMTRCAPRFetched: 11/1/2026
