CUSTOMER CHARGES

Glendale City Code ch. 33, art. III, div. 5

in effect

Glendale City Code § 33-171 Generally.

Sec. 33-171. - Generally. (a) In order to provide for protection of the public health, safety and welfare of the citizens of the City, a system of charges for sewer service is hereby established. (b) All Customer charges and fees and all of the billings and collections of the same shall be established by resolution of the City Council and shall be set forth in Appendix 1 to this Chapter. (c) In accordance with the provisions of this Article, the City shall establish Customer charges before the treatment works constructed with grant funds received from the Environmental Protection Agency as authorized by Title II of the Federal Water Pollution Control Act, as amended, are placed in operation. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-172 Costs determination for sewer use charges.

Sec. 33-172. - Costs determination for sewer use charges. Sewer use charges shall be based upon the City's determination of the cost of providing sewer services including the following: (1) The total applicable costs of salaries and benefits of employees engaged in operating sewer service. (2) Applicable maintenance expenses, including parts, materials, and services incurred in providing sewer service. (3) Applicable replacement costs necessitated for the provision of sewer services. (4) Appropriate indirect costs of all City departments providing sewer related services, such as purchasing, accounting, billing and administration. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-173 Use class rate calculation formula.

Sec. 33-173. - Use class rate calculation formula. (a) Sewer use charges shall be calculated on the following formula for the each user class: [image omitted; see the official code] Sewer Use Charge Formula Uc = | Use charge. Vq = | Volume of wastewater (in thousands of gallons) contributed to system by user per month, as established in subsection (b). Vom = | Unit cost of sewer service allocable to volume of wastewater (that portion of O & M allocable to flow divided by total flow in MG). Bs = | Concentration of BOD (Biochemical oxygen demand) in milligrams per liter. Bom = | O & M cost for treatment of a unit of biochemical oxygen demand (BOD). Ss = | Concentration of suspended solids in milligrams per liter. Som = | O & M cost for treatment of a unit of suspended solids. Nc = | Number of Customers. Adm = | Administrative and billing costs. (b) That wastewater volume (Vq) for uses shall be determined as follows: (1) Single-family residential Customers as defined by the City: The volume of wastewater contributed by single-family residential Customers shall be set at ninety (90) percent of the average monthly water billed during the preceding January, February and March. If the City determines that adequate meter information is not available for billing a single-family residential Customer, then the Customer will be charged an average monthly billing for that user class. (2) Multi-family residential and commercial Customers as defined by the City: The volume of wastewater contributed by multi-family residential and commercial Customers shall be set at ninety-five (95) percent of the average monthly water billed during the preceding January, February and March. If the City determines that adequate meter information is not available for billing a multi-family residential or commercial Customer, then the Customer will be charged an average monthly billing for that user class. (3) Each industrial Customer will be considered a separate user class . City shall determine the individual factors to be applied to the monthly water meter reading to determine the monthly sewage flow. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-174 Establishment of sewer user rate schedules.

Sec. 33-174. - Establishment of sewer user rate schedules. (a) Sewer use charge rate schedules for all user classes will be established by resolution of the City Council using the formula noted in Section 33-173 and shall be set forth in Appendix 1 to this Chapter. (b) Sewer user classes based on wastewater flow, BOD, and SS shall be established for the purpose of setting rate schedules. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-175 Reserved.

Glendale City Code § 33-176 Proportionate distribution.

Sec. 33-176. - Proportionate distribution. The City Council shall review, not less often than every two (2) years, the contribution, operation and maintenance costs and other charges assessed to users of the City's sewer system. Such fees and changes shall be assessed and collected to: (1) Maintain the proportionate distribution of operation and maintenance costs among users and user classes as required herein; (2) Generate sufficient revenues to pay the total operation and maintenance costs necessary to the proper operation and maintenance (including replacement) of the sewerage system; and (3) Apply excess revenues collected from a class of users to the costs of operation and maintenance attributable to that class for the next year and adjust the rate accordingly. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-177 Precedence of user rates established by resolution.

Sec. 33-177. - Precedence of user rates established by resolution. The sewer user rate changes as established by resolution of the City Council shall supersede any terms or conditions of agreements or contracts between the City and users to the contrary. Such rates shall be consistent with the requirements of Federal Water Pollution Act. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-178 Other sewer service charges.

Sec. 33-178. - Other sewer service charges. The City Council may require users of the City's sewer system to pay additional charges to cover the following costs: (1) The annual debt service charges for the retirement of sanitary sewer bonds and debt service recovery; (2) The cost of billing and collections; and (3) The cost of industrial waste services. All such additional charges shall be imposed on all Customers on an equitable basis, as determined by City Council. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-179 Temporary charge for single family dwellings with individual septic tanks.

Sec. 33-179. - Temporary charge for single family dwellings with individual septic tanks. Until the City can acquire additional sewer trunk line capacity, a charge for capital outlay and debt service and an administrative and billing charge will be assessed owners of single family dwellings with individual septic tanks. The owner of the single family dwelling must execute an agreement in a form approved by the City assuming responsibility for service to the individual septic systems. At such date that the City acquires sufficient trunk line capacity to allow the individual septic system owners to connect to the City's sanitary sewer lines, the owner shall connect to the City's system. After connection to the City's system, the full user charge rates as set by City Council resolution for all single family owners shall apply and be paid by the owner. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Glendale City Code § 33-180 Reserved.

Glendale City Code § 33-181 Determination of wastewater quantity and billings.

Sec. 33-181. - Determination of wastewater quantity and billings. (a) The fees and charges to be paid pursuant to this chapter shall become effective after each Customer's first regular meter reading for users with installed water meters that are to be billed on the basis of water consumption . For Customers billed on a flat rate, the fees and charges established herein shall be effective on the first month after the rates established herein become effective. (b) Any affected user who fails or refuses to install a water meter to any source of water supply used, within thirty (30) days after written notice by the City, shall be charged on water usage estimated by the City. (c) A user that discharges sanitary sewage, industrial wastes, water or other liquids into the City sewer system, either directly or indirectly, will be charged for the cost of treating such waste-water. It is the burden of the user to demonstrate the percentage of metered water entering the City sewer system. In the absence of suitable data to make such a determination on the proportionate amount of metered water, the sewer user charge will be based on the total amount of water supplied to the services address. The City may require or permit the installation of additional water or sewer meters at such party's expense and in such a manner as to determine the quantity of water to be used in the determination of the sewer charge. In the event such additional water or sewer meters are installed, an additional monthly charge in an amount established by the City shall be assessed by the City and paid by the Customer. The additional monthly charge shall be equal to the cost of reading and computing the flow of each such meter and such additional charge shall be added to each sewer charge bill rendered. (d) After installation of approved measuring equipment, the user shall conduct a test on such measuring equipment at least once every twelve (12) months to determine its accuracy. The results of this calculation shall be furnished in writing to the City within thirty (30) days of its performance. Those users seeking renewal of an industrial user permit or an interim industrial user permit shall file the results as part of the report required in this Article. It shall also be the user's responsibility to notify the City within a reasonable time in advance so that the City may, if it chooses, have a witness present during such test. If upon reviewing any such test results, the percentage of accuracy is found to be within the accuracy tolerance as established by the manufacturer's specifications, such measuring equipment shall be determined to have correctly measured the quantity metered. If, however, upon review any such test the percentage of accuracy is found to be in excess of the accuracy tolerance specified by the manufacturers, then such measuring equipment shall be immediately adjusted, recalculated, repaired or replaced to register correctly the quantity delivered to the sewer system. (e) All users of non-City supplied water shall furnish to the City either: (1) a certified meter reading of water delivered to its property; or (2) a copy of the billing from the water supplier. In this event, the user's charges will then be calculated and the same conditions will apply as if the City were the supplier of water to the user. (Ord. No. 3003, § 1(Exh. A), 9-27-16)

Source: City of Glendale, Arizona, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/az/glendale/codes/code_of_ordinances?nodeId=PTIICOOR_CH33WASESEDI_ARTIIISESEDI_DIV5CUCHFetched: 11/1/2026