For-hire transportation services complaint process
Seattle Mun. Code § 6.311.410
in effect6.311.410 - For-hire transportation services complaint process
A. Upon receiving a written complaint involving the conduct of a licensee, where the conduct may be a violation of this Chapter 6.311, the Director shall review the complaint, and if appropriate:
1. Issue a notice of complaint to the licensee, and if applicable, the affiliated transitional regional dispatch agency or regional dispatch agency, advising them of the allegations or allegations made in the complaint;
2. Require the licensee, and if applicable, the affiliated transitional regional dispatch agency or regional dispatch agency, to respond in writing or by contacting the issuing inspector to provide a response to the allegations or allegations in the notice of complaint within 15 calendar days from the date the notice of complaint was issued;
3. Investigate the allegations in the written complaint and the response submitted by the licensee and if applicable, the response submitted by the transitional regional dispatch agency or regional dispatch agency representative; and
4. Make a finding as to the validity of the allegations in the written complaint. If the complaint is found to be valid, the Director may take enforcement action consistent with this Chapter 6.311.
B. Failure to respond to a notice of complaint, either in writing or by contacting the issuing inspector, within 15 calendar days shall constitute a waiver of the licensee's and, if applicable, the affiliated agency's right to respond to the allegations in the written complaint and shall be prima facie evidence that the allegations are valid.
(Ord. 126977, § 1, 2023.)
Source: City of Seattle, Seattle Municipal Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/wa/seattle/codes/municipal_code?nodeId=TIT6BURE_SUBTITLE_IVNELICO_CH6.311FRETRAXFREVEDR_6.311.410FRETRSECOPRFetched: 11/1/2026