Alarm administrator; duties.
Gilbert Town Code § 42-81
in effectSec. 42-81. - Alarm administrator; duties.
The alarm administrator shall:
(a) Designate a manner, form and telephone numbers for the communication of alarm dispatch requests.
(b) Establish a procedure to record such information on alarm dispatch requests necessary to permit the alarm administrator to maintain records including, but not limited to, the information listed below.
(1) Identification of the registration number for the alarm site;
(2) Identification of the alarm site;
(3) Date and time alarm dispatch request was received, including the name of the monitoring company and the monitoring operator name or number;
(4) Date and time of law enforcement responder arrival at the alarm site;
(5) Zone and zone description of the alarm system signal, if available;
(6) Name of alarm user's primary /secondary responder at alarm site, if any;
(7) Identification of the responsible alarm installation company or monitoring company;
(8) Whether the law enforcement responder was able to locate the address of the alarm site and cause of the alarm system signal, if known.
(c) Establish a procedure for the notification to the alarm user of a false alarm, which includes the date and time of response to the false alarm and refers the recipient to the requirements of this division. In addition, the alarm administrator may;
(1) Require a conference with an alarm user and the alarm business responsible for the repair or monitoring of the alarm system to review the circumstances of a false alarm. For these purposes, the alarm business must have a designated alarm response manager (ARM) on record with the alarm administrator.
(2) Create and implement an alarm user awareness class. The alarm administrator may request the assistance of associations, alarm businesses and law enforcement agencies in developing and implementing the class. The purpose of the class is to inform alarm users of the problems created by false alarms and teach alarm users how to avoid generating false alarms.
(3) Provide a copy of this division and/or an ordinance summary sheet available to the alarm user.
(Ord. No. 2334, § I, 6-23-11)
Source: Town of Gilbert, Arizona, Town Code (Municode Library, library.municode.com)URL: https://library.municode.com/az/gilbert/codes/code_of_ordinances?nodeId=CO_CH42OFABPUNU_ARTIIIOFINPUPEOR_DIV2ALSY_S42-81ALADDUFetched: 11/1/2026