SF Administrative Code § 88.1 TITLE.
SEC. 88.1. TITLE.
This Chapter shall be known and may be cited as the "San Francisco Performance and Review Ordinance of 1999."
(Added by Ord. 1-00, File No. 991879, App. 1/13/2000)
PERFORMANCE AND REVIEW ORDINANCE OF 1999
SF-ADMIN ch. 88
in effectSF Administrative Code § 88.2 FINDINGS AND PURPOSES.
SEC. 88.2. FINDINGS AND PURPOSES.
(a) Findings. Waste and inefficiency in City programs undermine the confidence of San Francisco residents and reduce the City's ability to adequately address vital public needs. The City is seriously disadvantaged in its efforts to improve program efficiency and effectiveness because of insufficient articulation of program vision, mission and goals, including inadequate information on program performance. And the Board of Supervisors' policy making, spending decisions, and program oversight are seriously handicapped by insufficient attention to program performance and results.
(b) Purposes. This ordinance is adopted to implement the mandate of Charter Section 16.120, requiring each department of the City and County to adopt an annual Customer Service Plan, in a format to be determined by the Board of Supervisors by ordinance.
The purposes of this ordinance are to:
1. Improve program effectiveness and public accountability by promoting a new focus on fiscal management, capital management, human resources, managing for results, information technology, service quality, and customer satisfaction;
2. Help the City improve service delivery by requiring that it identify program objectives and by providing it with management tools to evaluate service quality; and,
3. Assist Board of Supervisors' decision-making by providing more objective information on performance and customer satisfaction and on the relative effectiveness and efficiency of City programs and spending.
(Added by Ord. 1-00, File No. 991879, App. 1/13/2000)
SF Administrative Code § 88.3 DEFINITIONS.
SEC. 88.3. DEFINITIONS.
For the purposes of this Chapter:
(a) "Performance goal" means a target level of performance expressed as a tangible, measurable objective, against which actual achievement can be compared, including a goal expressed as a quantitative standard, value, or rate;
(b) "Performance indicator" means a particular value or characteristic used to measure output or outcome;
(c) "Program activity" means a specific activity or project as listed in the program and financing schedules of the annual budget of the City and County of San Francisco;
(d) "Program evaluation" means an assessment through objective measurement and systematic analysis of the manner and extent to which city programs achieve intended objectives; and
(e) "Department" means an executive department, which does not include offices within departments.
(Added by Ord. 1-00, File No. 991879, App. 1/13/2000)
SF Administrative Code § 88.4 EFFICIENCY PLANS.
SEC. 88.4. EFFICIENCY PLANS.
(a) Beginning 2007 and each year thereafter, the head of each department shall prepare and submit to the Mayor and to the Board of Supervisors by February 1st a departmental efficiency plan. Each plan shall address the following elements and each plan shall cover a period of not less than three years forward from the fiscal year in which it is submitted.
1. Strategic Planning. This element shall include: a comprehensive mission statement as required by Section 3.5 of the San Francisco Administrative Code; a description of the department's major program areas or operational functions; outcome-related goals and objectives for each; and a discussion of how current resource levels and resource levels requested for the coming fiscal year impact the department's ability to achieve stated objectives.
2. Customer Service. This element, which shall satisfy the requirements of Charter Section 16.120, shall include: identification of internal and external customers; defined benchmarks of quality customer service provision; and a discussion of the department's success in meeting stated benchmarks.
3. Performance Evaluation. This element shall include: clearly defined performance measurements for each departmental objective; prior fiscal year targets and actual performance for each measure; current fiscal year targets and year to date actual performance; proposed budget year performance targets; and a discussion of any variance between targets and actual performance.
(b) In developing its efficiency plan, the department shall solicit and consider the views and suggestions of those persons and entities potentially affected by or interested in the plan. Departments are encouraged to conduct town meetings, open houses, or other public forums during the development of the plan to solicit public comments and information.
(c) The Board of Supervisors may, with the concurrence of the Director of the Mayor's Budget Office, excuse a department from particular requirements of this Chapter where compliance would be inappropriate or impractical.
(d) A department may meet the requirements of this Section through annual budget submissions, contributions to the City's Five Year Plan, or in coordination with other planning documents.
(Added by Ord. 1-00, File No. 991879, App. 1/13/2000; amended by Ord. 307-06, File No. 061427, App. 12/18/2006; Ord. 222-11, File No. 111001, App. 11/15/2011, Eff. 12/15/2011)
SECS. 88.5 - 88.8. RESERVED.
Editor's Note:
Ordinance 307-06, File No. 061427, approved December 18, 2006, repealed former Sections 88.5 through 88.8.
SEC. 88.9. RESERVED.
(Added by Ord. 1-00, File No. 991879, App. 1/13/2000; repealed by Ord. 222-11, File No. 111001, App. 11/15/2011, Eff. 12/15/2011)
SEC. 88.10. RESERVED.
(Added by Ord. 1-00, File No. 991879, App. 1/13/2000; repealed by Ord. 222-11, File No. 111001, App. 11/15/2011, Eff. 12/15/2011)
SF Administrative Code § 88.11 TRAINING.
SEC. 88.11. TRAINING.
The Civil Service Commission shall, in consultation with the Director of the Mayor's Budget Office and the Controller of the City and County of San Francisco, develop a strategic planning and performance measurement training component for its management training program and otherwise provide managers with an orientation on the development and use of strategic planning and program performance measurement.
(Added by Ord. 1-00, File No. 991879, App. 1/13/2000)
Source: City and County of San Francisco, Charter and Municipal Codes (American Legal Publishing, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/san_francisco/latest/sf_admin/0-0-0-20881Fetched: 11/1/2026