Testing meter and adjustment of bill for inaccuracy.
Norfolk City Code § 46.1-38
in effectSec. 46.1-38. - Testing meter and adjustment of bill for inaccuracy.
(a) Any customer shall have the right to request that the meter through which water is being furnished be examined and tested by the department of utilities for the purpose of ascertaining whether or not it is registering correctly the amount of water which is being delivered through it. Customers desiring to have a meter two (2) inches or less in size tested shall deposit the amount of twenty dollars ($20.00) with the department.
(b) The actual cost of testing of meters in excess of two (2) inches shall be the responsibility of the customer. The department of utilities shall estimate the cost and such estimated costs shall be paid by the customer prior to the meter being tested.
(c) If, on such examination and test, the meter is found to register three (3) percent or more water than actually passes through it, the meter shall be corrected, repaired or replaced by the department. The fee charged for the test shall then be refunded and the public service bill shall be adjusted accordingly.
(Ord. No. 41,100, § 2, 7-15-03)
Source: City of Norfolk, Virginia, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/va/norfolk/codes/code_of_ordinances?nodeId=COCI_CH46.1WASU_ARTIIISECHRA_S46.1-38TEMEADBIINFetched: 11/1/2026