Mayor's office of constituent services.
Wilmington City Code § 2-235
in effectSec. 2-235. - Mayor's office of constituent services.
(a) Pursuant to and in order to fulfill the purposes of section 4-105 of the city Charter regarding the requirements for receiving and investigating complaints concerning the operation of city government, there is hereby established within the office of the mayor an office to be known as the "mayor's office of constituent services." The mayor shall appoint a director of the office and the office shall have such employees as may be needed and as provided for in the annual operating budget ordinance. The office shall have the functions, duties and responsibilities of the "complaint's office" which has been the office for purposes of section 4-105 at various times heretofore. The director shall have the authority, duties and responsibilities and carry out those functions of receiving, investigating or advising the appropriate department, board, commission or other agency of city government to investigate complaints concerning the operation of city government.
(b) The office of constituent services shall develop plans, policies and strategies for the city's investigation and correction of deficiencies, if any, in the operation of city government and assist in the better coordination and oversight of delivery of constituent services. From time to time, as may be necessary, the office shall make recommendations to the mayor, the city council, and city departments, boards, and commissions in accordance with the city Charter and Code and subject to review by the administrative board, if and when required.
(Ord. No. 01-036, § 1, 5-3-01)
Source: City of Wilmington, Delaware, City Code, City Charter and Related Laws (Municode Library, library.municode.com)URL: https://library.municode.com/de/wilmington/codes/code_of_ordinances?nodeId=PTIIWICO_CH2AD_ARTVDEAGCROR_DIV1GE_S2-235MAOFCOSEFetched: 11/6/2026