Duties of permit holder.
Houston Code of Ordinances § 11-64
in effectSec. 11-64. - Duties of permit holder.
The permit holder shall:
(1) Ensure that as set forth under section 11-59(a)(9) of this Code, the individuals or the alarm systems company listed with the police department and the director, and the individuals listed with the alarm systems company have agreed and are able to:
a. Receive an alarm signal at any time;
b. Come to the alarm site within one hour after receiving a request from the police department to do so; and
c. Grant access to the alarm site and, if necessary, deactivate the alarm system.
(2) Train all persons who may operate or use the alarm system in the proper operation or use of the alarm system.
(3) Pay when due all fees and penalties associated with the alarm permit and the operation or use of, including the generation of any false alarm signal from, the alarm system.
(4) Maintain the alarm site in a manner that ensures proper operation or use of the alarm system.
(5) Maintain or cause to be maintained the alarm system in a manner that will minimize the occurrence of false alarms.
(6) Respond or cause a representative to respond within a reasonable period of time when notified by the police department to repair a malfunctioning alarm system, to provide access to the alarm site, or to provide security for the alarm site.
(7) Ensure that the alarm system is not manually triggered for any reason other than an occurrence of an event that the alarm system was intended to report.
(8) Maintain at the alarm site a complete set of written instructions for the alarm system, excluding any special codes, combinations, or passwords.
(9) At least 30 days prior to relinquishing control of the alarm site, deliver written notice of cancellation or transfer, as applicable, of the alarm permit to the department.
(10) Upon the giving of written notice of the cancellation of his alarm permit to the department, or upon receipt of notice from the director that his alarm permit has been terminated, revoked or otherwise has become invalid under this article, immediately notify the following persons that it is unlawful to operate or use the alarm system, or to cause or allow it to be operated or used until a new alarm permit has been applied for and issued by the department:
a. Persons-in-control of the alarm site;
b. Persons who will be in control of the alarm site after the permit holder's relinquishment of control;
c. The alarm subscriber; and
d. The alarm systems company.
(11) Keep the alarm permit at the alarm site and produce the alarm permit for inspection upon the request of the police chief or the director.
(12) Promptly give updated alarm permit application information to the department in writing when any information contained in or relevant to the alarm permit application has changed or is out of date. The updated information in all circumstances must be provided within 15 days after the information changed or became out of date.
(13) Comply with all requirements of this article and applicable city and police department policies, procedures, standards and regulations.
(Ord. No. 08-387, § 2, 4-30-08; Ord. No. 2017-960, § 5, 12-13-2017)
Source: City of Houston, Code of Ordinances and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tx/houston/codes/code_of_ordinances?nodeId=COOR_CH11BUFIALPRSE_ARTIIIBUALPAALOTSIALSY_S11-64DUPEHOFetched: 10/26/2026