District grievance procedures.
Metropolitan Code of Nashville and Davidson County § 2.177.064
in effect2.177.064 - District grievance procedures.
To ensure accountability, transparency, and protection of individual rights in all interactions between private security personnel affiliated with the Downtown CBID and members of the public, the district management corporation shall establish internal procedures to process grievances by the public. The procedures should include a grievance form publicly available on the district management corporation website that can be submitted in writing or online and may be submitted anonymously. The procedures should require maintaining detailed records of any grievance and the resolution of the grievance. All grievances shall be publicly available. The district management corporation shall be required to report to the metropolitan council the grievance procedures that are established pursuant to the section no later than four months after the enactment of this section.
(Amdt. 5 to Ord. BL2025-846 § 1, 2025)
Source: Metropolitan Government of Nashville and Davidson County, Metropolitan Code and Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tn/metro_government_of_nashville_and_davidson_county/codes/code_of_ordinances?nodeId=CD_TIT2AD_DIVVOTAGBU_CH2.177DOCEBUIMDIDOCB_2.177.064DIGRPRFetched: 10/28/2026