On-site instructions and payment disclosures.
Atlanta City Code § 30-1202
in effectSec. 30-1202. - On-site instructions and payment disclosures.
(a) Every park-for-hire facility shall provide clear instructions at each payment location, QR-code placard, kiosk, elevator lobby, pedestrian exit, stairwell exit, and other location where customers are reasonably expected to seek payment information.
(b) For ALPR, all digital, and smartphone payments only parking facilities, instructions may be visible within either signage or the internet based platform/payment portal. Such instructions shall address the following:
(1) Payment instructions, where applicable;
(2) Parking time extension instructions, where applicable;
(3) Instructions on how to obtain customer assistance;
(4) How to confirm that payment or validation has been accepted;
(5) How to dispute a parking penalty invoice or other enforcement action;
(6) The operator's customer service telephone number and email address;
(7) The name and contact information of any third-party vendor responsible for payment processing, enforcement, and/or collection;
(8) What customer parking data is collected in and/or by or at the facility;
(9) A link to a website or address where the privacy policy of the facility may be accessed; and
(10) The amount of any convenience fee, service fee, technology fee, processing fee, surcharge, or other mandatory fee payable in addition to the standard rate.
(Ord. No. 2003-81, § 1, 7-29-03; Ord. No. 2026-32(26-O-1370), § 8, 9-17-26)
Source: City of Atlanta, Code of Ordinances (Charter and Related Laws, General Ordinances, Land Development Code) (Municode Library, library.municode.com)URL: https://library.municode.com/ga/atlanta/codes/code_of_ordinances?nodeId=PTIICOORENOR_CH30BU_ARTXVIIPALOPAGA_DIV3OPRU_S30-1202TEINPADIFetched: 10/28/2026