Performance evaluation sessions.
Saint Paul Legislative Code § 430.033
in effectSec. 430.033. - Performance evaluation sessions.
In addition to such other remedies and procedures as may be provided for in this Chapter 430 or a franchise, the city shall have the right to conduct evaluation seminars as provided in this section 430.033.
(a) Evaluation. The city may hold periodic cable system performance evaluation sessions on its own initiative or at the request of a company to review the performance of any or all companies. All such evaluation sessions shall be open to the public. Notice of all evaluation sessions shall be given in accordance with the procedure set out in section 430.032.
(b) Topics of discussion. Topics which may be discussed at any scheduled or special evaluation session may include, but not be limited to, service rate structures, franchise fee, penalties, free or discounted services, application of new technologies, system performance, services provided, programming offered, customer complaints, privacy, amendments to this chapter, judicial and FCC rulings, line extension policies, and company or city rules.
(c) Additional topics. Members of the general public may request that additional topics be considered as part of the evaluation sessions.
(d) Cooperation with city. During a review and evaluation by the city, each company shall fully cooperate with the city and shall provide such information and documents as the city may request to reasonably perform the review. Nothing in this section shall be read to limit a company's obligation to provide information under other provisions of this Chapter 430, or a franchise.
(g) Tests and analyses. If at any time during its review the city council determines that reasonable evidence exists of inadequate cable system performance, it may require a company to perform tests and analyses directed toward such suspected inadequacies at the company's own expense. Each company required to perform tests and analyses shall fully cooperate with city in performing such testing and shall prepare results and a report, if requested, within thirty (30) days after notice. Such report shall include the following information:
(1) The nature of the complaint or problem which precipitated the special tests.
(2) What system component was tested.
(3) The equipment used and procedures employed in testing.
(4) The method, if any, in which such complaint or problem was resolved.
(5) Any other information pertinent to said tests and analysis which may be required.
The council may require that tests be supervised, at company's expense, by a professional engineer not on the permanent staff of the company. The engineer shall sign all records of special tests and forward to the city such records with a report interpreting the results of the tests and recommending actions to be taken.
(h) Tests, when required. Tests required pursuant to this section 430.033 shall only be performed in response to specific complaints or problems that give the city reason to believe that such tests are necessary to protect the public against substandard cable service.
(C.F. No. 98-277, § 1, 4-29-98)
Source: City of Saint Paul, Minnesota, City Charter, Legislative Code and Administrative Code (Municode Library, library.municode.com)URL: https://library.municode.com/mn/st._paul/codes/code_of_ordinances?nodeId=PTIILECO_TITXXXFRRE_CH430CACOSE_ARTIII430.03.ADRE_S430.033PEEVSEFetched: 11/1/2026