Reports.
Reno Administrative Code § 5.90.1041
in effectSec. 5.90.1041. - Reports.
(a) Throughout the term of the franchise, the Cable Operator shall be required to furnish to the City Clerk by March 31 of each year a report of its activities within the City of Reno, including, but not limited to the following:
(1) A revenue report certified as correct by an officer of the Company;
(2) A list of officers and members of the board of directors of the Cable Operator and its parents;
(3) A list of stockholders holding five percent or more of the voting stock of the Cable Operator or its parents;
(4) A copy of the Cable Operator's annual report and those of its parent;
(5) Listings of the number of Subscribers within the City of Reno;
(6) The number of homes passed;
(7) The number of Subscribers with basic services;
(8) The number of Subscribers with premium services;
(9) The number of Subscribers using interactive services;
(10) The number of hook-ups in period;
(11) The number of disconnects in period;
(12) The number of miles of cable laid in period;
(13) Total number of miles of cable in the City of Reno;
(14) A complete listing of all Subscriber and user rates, fees and charges and their effective dates for all cable services provided;
(15) Plans for future technical upgrading;
(16) Plans for future programming and/or changes;
(17) Maps indicating existing location of headend equipment, trunk and distribution lines;
(18) A statement of its current billing practices;
(19) Report on operations—Such report with respect to its operation, affairs, transactions or property, as may be determined to be within the purview of the City;
(20) Status of emergency power supply;
(21) Current service policy procedures.
(b) Surveys. In addition to providing such other information as may be requested under subsection (a), the Cable Operator shall provide the following special reports:
(1) Once every three years, an opinion survey report approved by the City as to form and content, which identifies subscriber satisfaction/dissatisfaction with cable services offered by the Cable Operator. Surveys required to make said report shall be statistically valid and reliable. In lieu of this obligation, a Cable Operator may agree in a franchise agreement to pay a sum to the City so that the City may perform the survey.
(2) Consistent with FCC requirements, an annual plant survey report, which shall be a survey of the Cable Operator's plant and a full report thereon including new construction and complete annual outages by area of the City. The purpose of the report is to assure the City that the plant is being operated and maintained in accordance with applicable law. Said report shall include but not be limited to an appropriate engineering evaluation and shall be conducted in conformance with standard engineering practices. This requirement does not apply during a period of initial construction, or upgrade mandated by a franchise agreement.
(c) Material misrepresentations. Any material misrepresentation made by the Cable Operator in any report required by this section shall subject the Cable Operator to the penalty provisions of this chapter and shall subject the Cable Operator to all remedies available to the City by law.
(d) Access to books and records.
(1) The City may inspect and copy books and records of the Cable Operator that are reasonably necessary to the enforcement of any provision of this chapter; the franchise agreement; to the conduct of performance evaluation sessions; or to the exercise of any authority that the City may have under the same or any other provision of applicable law. Without limiting the foregoing, a Cable Operator shall provide the City access to complaint data to enable the City to fully investigate subscriber complaints. Books and records shall be produced to the City for inspection at City Hall or at such other mutually agreed upon location within the City. The City will not unreasonably refuse a request that it inspect documents at the Cable Operator's facilities within the City. Provided, however, that nothing in this chapter shall be read to require the Cable Operator to violate any provision of federal or state law relating to Subscriber privacy. Information requested shall be made available for inspection within 14 business days of a request therefor, which period shall be subject to extension for good cause shown where no harm will result to the public interest from the delay.
(2) A Cable Operator must produce the books and records requested by the City Manager or his designee even if the Cable Operator does not believe that the request satisfies the standard set out above, unless the City Council waives the requirement, or the Cable Operator obtains a court order from a court of competent jurisdiction enjoining the request.
(3) A Cable Operator may not refuse City inspection of Cable Operator books and records in Cable Operator's local office on the ground that such books and records contain proprietary information.
(Ord. No. 5565, § 1, 4-21-04)
Source: City of Reno, Nevada, Administrative Code, City Charter and Annexation and Land Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/nv/reno/codes/administrative_code?nodeId=PT2READCO_TIT5PRLIPEFR_CH5.90FR_ARTIXMACATEOR_S5.90.1041REFetched: 11/1/2026