CONSUMER SERVICES

Raleigh City Code pt. 2, ch. 3

in effect

Raleigh City Code § 2-3001 RATE SCHEDULES FOR UTILITY SERVICES.

Sec. 2-3001. - RATE SCHEDULES FOR UTILITY SERVICES. (a) Established. The schedule of rates, fees, charges, deposits, penalties, and rents for water, reuse water, and sewer service, repairs, maintenance, operations and debt service requirements shall be as set forth in the Raleigh Water Fee Schedule. Such rates, fees, charges, deposits, penalties, and rents shall be collected from the users of the service and shall be due and payable monthly in accordance with law within twenty (20) days from the date such rates, fees, charges, deposits, penalties, and rents are billed to the respective users. (b) Water. (1) Water bills will be charged according to meter sizes (service charge) and water consumption as indicated in the Raleigh Water Fee Schedule. (2) Except as provided in intermunicipal contracts, water rates supplied outside the corporate limits shall be double the rate for water supplied inside the corporate limits. (3) The basic rate charged herein for the initial quantity of water per one hundred (100) cubic feet, the charge for sewer provided for in subsection (c), shall be charged for all water measured by a separate meter. (4) Water administrative fees shall not be pro-rated for days of service. (c) Sewer. (1) Sewer bills will be charged according to account service and sewer consumption as indicated in the Raleigh Water Fee Schedule; such sewer charges shall be billed and collected in the same manner and at the same time that water service charges are billed and collected. (2) Except as provided in intermunicipal contracts, rates for providing sewer outside the corporate limits shall be double the sewer related debt service plus the sewer rates charged inside the corporate limits exclusive of debt service. (3) Rates for other sewer service. a. Where City water is not available or a property owner uses his own source of water supply, there shall be a service charge as set for on the Raleigh Water Fee Schedule, billed and payable on a monthly basis, for each sewer service line of a single-family dwelling unit connected to any sewer outfall, sewer main, or other sewer pipe (or manhole) which is a part of the sewer system of the City. If a sewer connection shall be made with the City's sewer system for other than residential use, the owner water consumption shall be metered. The metering device shall be accessibly and safely located and shall be installed in accordance with plans approved by the Public Utilities Department. The water meter shall be provided and installed by the owner at his expense in accordance with the approved plan and shall be maintained in continuous and satisfactory operation by the owner at his expense. The owner shall be charged based on the amount of water used from his private supply as though such private supply came from the City's water system. The charge referred to above shall be in addition to the initial sewer connection charge provided by ordinance. b. Residential developments which are served by a sewer service line six (6) inches or greater in size, which also have a single entity that pays all sewer bills, and which are located on a single lot, such as group housing developments and manufactured home parks, shall pay the nonresidential charges for sewer service. (4) Sewer administrative fees shall not be pro-rated for days of service. (Code 1959, §23-26; Ord. No. 1981-604, §3, 3-17-82; Ord. No. 1981-688, §§1, 2, 6-16-81; Ord. No. 1982-6, §1, 10-19-82; Ord. No. 1989-392A, §1, 6-26-89; Ord. No. 1991-809, §2, 6-28-91; Ord. No. 1994-402, §4, 5-17-94; Ord. No. 2000-734-TC-189, TC-2-00, §1, 2-15-00; Ord. No. 2009-608, §§1—3, 6-16-09, eff. 12-1-09; Ord. No. 2009-665, §2, 10-20-09, eff. 12-1-09; Ord. No. 2020-96, §§2—4, 6-15-20, eff. 7-1-20)

Raleigh City Code § 2-3002 EACH METER THE BASIS FOR CHARGES AND RATES, ETC.

Sec. 2-3002. - EACH METER THE BASIS FOR CHARGES AND RATES, ETC. When two (2) or more meters are used to measure the consumption of water by the occupants of property belonging to a public or private owner, the water consumed as measured by each meter shall be the basis upon which charges and rates are determined, and the owner of such property shall not be permitted to pay for such water consumed upon the basis of the aggregate of water passing through all of such meters; each meter is billed separately. (Code 1959, §23-27; Ord. No. 1981-604, §4, 3-17-81)

Raleigh City Code § 2-3003 UTILITY SERVICE DEPOSIT.

Sec. 2-3003. - UTILITY SERVICE DEPOSIT. (a) Deposits Required. Utility service deposits shall be required for initiation of services or from users who have their water and/or sewer service disconnected for nonpayment. The deposit amount shall be as set forth on the Raleigh Water Fee Schedule. This schedule incorporates fixed deposit amounts payable on specified disconnection events at the location. Such policies incorporate procedures for refunding deposits without interest after fixed periods of good payment history, requirements for transfers of deposits for customers moving to new locations within the City, and other credit history factors to be considered. The current amount on deposit may be used to satisfy part of the cumulative deposit required or to pay delinquent charges. Deposits will not accrue interest to the benefit of the customer. (b) Reactivation of Service. Service will not be restored until the required deposit, service charges, penalties, and delinquent bill amounts are paid. Service reconnected upon execution of an agreement to make deposit installment payments, shall be terminated immediately if a payment is missed. All amounts due and owing shall be paid prior to reconnection. (Code 1959, §23-29; Ord. No. 1981-604, §5, 3-17-81; Ord. No. 1991-817, §1, 7-16-91; Ord. No. 1994-402, §§1, 2, 5-17-94; Ord. No. 1997-81, §1, 4-1-97; Ord. No. 2009-608, §4, 6-16-09, eff. 12-1-09; Ord. No. 2010-685, §§1, 2, 1-19-10; Ord. No. 2020-96, §4, 6-15-20, eff. 7-1-20)

Raleigh City Code § 2-3004 DISCONNECTION AND RECONNECTION FEES.

Sec. 2-3004. - DISCONNECTION AND RECONNECTION FEES. If a charge for water service becomes delinquent and a trip is made for the purpose of discontinuing the service, during regular working hours, after regular working hours or on a holiday, the meter is removed or the water service is disconnected at the main, charges in addition to those provided in §2-3003, if applicable, shall be assessed for such trips, meter removal or service disconnection as set forth on the Raleigh Water Fee Schedule and these fees shall be collected under and by virtue of and in accordance with the laws of the State, the Charter of the City and the ordinances of the City applicable thereto and the resolutions and other actions of the Council. If a charge for sewer-only service becomes delinquent and a trip is made for the purpose of collecting such charge, during regular working hours, after regular working hours or on a holiday or if such service is disconnected, fees in addition to the deposit set out in §2-3003, if applicable, shall be assessed for such trips or disconnection as set forth on the Raleigh Water Fee Schedule and these fees shall be collected under and by virtue of and in accordance with the laws of the State, the Charter of the City and the ordinances of the City applicable thereto and the resolutions and other actions of the Council. In the event such delinquent charges and fees and required deposits are not paid in full when due and payable, thereafter the City, its agents or employees may discontinue or cause to remain discontinued such water or sewer service to the property for which payment has not been made in accordance with the law. Subject to review by the Council in unusual and exceptional situations involving health and medical causes, the discontinued services shall not be reinstated until payment of the water or sewer account in full is made including any disconnection, reconnection, meter removal or main disconnection charges. (Code 1959, §23-30; Ord. No. 1984-453, §1, 12-4-84; Ord. No. 1994-402, §3 5-17-94; Ord. No. 2020-96, §5, 6-15-20, eff. 7-1-20)

Raleigh City Code § 2-3005 PAYMENT GUARANTEE AGREEMENTS WITH SOCIAL SERVICE AGENCIES.

Sec. 2-3005. - PAYMENT GUARANTEE AGREEMENTS WITH SOCIAL SERVICE AGENCIES. The City Council hereby authorizes the City Manager or his designee to enter into and execute on behalf of the City contracts with appropriate social service agencies, which contracts provide for guaranteeing the payment of water and sewer bills by customers who are social services recipients. Notwithstanding the provisions set forth above relating to (1) the requirement for maintaining a security deposit as a precondition to connecting utility services, and (2) disconnections for nonpayment of charges, the City Manager or his designee is authorized to connect utility services without the posting of a security deposit, or to refrain from disconnecting services on a delinquent account, with respect to those customers for whom payment guarantee agreements are in effect. (Ord. No. 1984-384, §1, 8-7-84)

Raleigh City Code § 2-3006 WATER METER TEST FEES.

Sec. 2-3006. - WATER METER TEST FEES. If a customer disputes the accuracy of any charge for service and requests that the meter be removed for flow testing and such meter tests within the industry tolerance ranges as valid, there shall be assessed a fee for such tests as set forth on the Raleigh Water Fee Schedule. Such fee shall become due and payable upon meter reinstallation and shall be collected under and by virtue of and in accordance with the laws of the State, the Charter of the City and the ordinances of the City applicable thereto and the resolutions and other actions of the Council. In the event such charges are not paid in full when due and payable, thereafter the City, its agents or employees may discontinue or cause to remain discontinued such water service to the property for which payment has not been made in accordance with the law. Subject to review by the Council in unusual and exceptional situations involving health and medical causes, the discontinued services shall not be reinstated until payment of the water or sewer account in full is made including the meter flow test charge. (Ord. No. 1984-453, §2, 12-4-84; Ord. No. 2020-96, §5, 6-15-20, eff. 7-1-20)

Source: City of Raleigh, North Carolina, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/nc/raleigh/codes/code_of_ordinances?nodeId=DIVIICOGEOR_PT2FI_CH3COSEFetched: 11/1/2026